Return Policy

Thank you for choosing CSI Power as your supplier batteries and inverters in South Africa. We are committed to providing high-quality products and ensuring your satisfaction. In the event that you need to return a product, please review our return policy below.

1. Eligibility

1.1. Our return policy covers the following situations:

• Should the item being returned for assessment be found to be in good working order, unfortunately the collection and re-shipping fee will apply *from R99 per shipment.

• Defective products: If the product you received is defective or malfunctioning.
• Damaged products: If the product arrives damaged due to shipping or handling.
• Incorrect order: If you received the wrong product or an item different from what you ordered.

1.2. To be eligible for a return, the following conditions must be met:

• The request for return must be made within 7 days from the date of delivery.
• The product must be in its original condition, unused, and in the original packaging.
• All included accessories, manuals, and documentation must be returned with the product.

1. Return Process

2.1. If you wish to initiate a return, please follow these steps:

• We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection of fee of R99 that will be charged and this will be deducted from the refund amount once the supplier has credited us. Please note CSI Power will only cover return shipping of a faultyunit within 6 months of purchase, after which, a shipping fee (starting at R99) will be applicable to you for the return of the unit.

• Contact our customer support team via info@csipower.co.za to request a return authorization.

Provide the order number, details of the product, and the reason for the return.

Our customer support team will guide you through the return process and provide the necessary instructions.

2.2. Please do not return any product without obtaining a return authorization from our customer support team. Returns received without prior authorization may not be accepted or processed.

2.3 Any disputes relating to ordered items being short/incorrectly shipped will only be entertained if reported to CSI Power within 3 days of delivery/collection.

2.4 ALL returns are subject to a 15% restocking fee if the item is no longer in BRAND NEW condition or if item seal/packaging has been broken.

2.5 Please re-package safely and include all original product packaging.  

2.6 CSI Power reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way. 

2.7  CSI Power or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.

2.8 The warranty will no longer be valid, and CSI Power will not be responsible for damage or injury of any kind resulting from

2.8.1 Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls

2.8.2 Failure to use the product in accordance with the operating instructions and or general misuse and or abuse

2.8.3 Damage caused by a superior force (vis major) or if the product has been infested with insects or pests

2.8.4 If the product is physically damaged after it left the store

2.8.5 If water or liquid caused the damage to the product

2.8.6 If the warranty seal is tampered with

2.8.7 Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.

1. Return Shipping

3.1. Please ensure that the returned product is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.

4. Refunds or Replacements

4.1. Once we receive and inspect the returned product, we will notify you of the status of your return.

4.2. If the return is approved, we will offer one of the following options:

• Refund: We will issue a refund to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
• Replacement: If the product is in stock, we will ship a replacement to you at no additional cost.

4.3. If a refund or replacement is not available or feasible, we may offer an alternative solution, such as store credit or an exchange for a similar product of equal value.

1. Non-Returnable Items

5.1. Certain products are not eligible for return due to their nature, , or other restrictions imposed by local regulations. These may include but are not limited to:

• Items that have been personalized or customized.
• Consumable items or products with limited shelf life.

5.2. Batteries

• Batteries that have been used or activated

5.2.2    Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls

5.2.3    Failure to use the product in accordance with the operating instructions and or general misuse and or abuse

• Damage caused by a superior force (vis major) or if the product has been infested with insects or pests
• If the product is physically damaged after it left the store
• If water or liquid caused the damage to the product
• If the warranty seal is tampered with
• Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.

Batteries are covered under warranty, please note that GEL, AGM and LEAD ACID have limited cycle runs. These are typically around 200 cycles and may run out before the end of the warranty. Once the cycles have been depleted the battery has reached the end of life and will no longer be a warranty claim as per our Ts and Cs

1. Warranty

Warranties carried over from suppliers do vary and will be stipulated as per the item

1. Contact Us

7.1. If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team via [contact details].

Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or amendments.