Thank you for choosing CSI Power as your supplier of batteries and inverters in South Africa. We are committed to providing a seamless and efficient shipping experience for our customers. Please read our shipping policy carefully to understand our shipping procedures, rates, and delivery times.

1. Shipping Zones

• We currently ship within South Africa. Delivery to international locations is not available at this time.
• All times stated above exclude weekends & public holidays.
• Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.

1. Order Processing Time

2.1. Upon receiving your order and successful payment, we will process it within 2 business days. Please note that processing times may vary during peak seasons or due to unforeseen circumstances. We will notify you if there are any significant delays in processing your order.

1. Shipping Methods and Carriers

3.1. We utilize reputable shipping carriers to ensure timely and secure delivery of your Products.

3.2. The available shipping methods and carriers will be displayed during the checkout process. You can select the preferred shipping method based on your location and delivery requirements.

1. Shipping Fees

4.1. Shipping fees are calculated based on the weight, dimensions, and destination of your order. The shipping charges will be clearly displayed during the checkout process before you confirm your purchase.

4.2. We may offer free shipping promotions from time to time, subject to specific terms and conditions communicated separately.

1. Delivery Timeframes

5.1. The estimated delivery time will depend on the shipping method chosen and the destination address. Please note that the delivery times provided are estimates and not guaranteed.

5.2. We will make every effort to deliver your order within the estimated timeframe. However, unforeseen circumstances such as customs delays or logistical issues may cause delays beyond our control. We appreciate your understanding in such situations.

1. Order Tracking

6.1. Once your order has been shipped, we will provide you with a tracking number and instructions to track the status of your shipment. You can use this tracking number to monitor the progress of your delivery online.

6.2. It is your responsibility to regularly check the tracking information for updates and ensure someone is available at the delivery address to receive the shipment.

1. Incomplete or Incorrect Address

7.1. Please ensure that you provide a complete and accurate shipping address at the time of placing your order. We are not responsible for delays or failed deliveries resulting from incomplete or incorrect addresses provided by the customer.

7.2. If you realize that you have provided an incorrect shipping address, please contact our customer support team as soon as possible. We will make every effort to update the address before the order is dispatched, but we cannot guarantee any changes.

1. Receiving the Shipment

8.1. Upon delivery, it is your responsibility to inspect the package for any visible signs of damage. If the package appears to be damaged, please notify the delivery person and make a note of the damage on the delivery receipt or electronic device.

8.2. Once the package is accepted and signed for, the responsibility for the Products and any subsequent loss or damage transfers to you.

1. Shipping Restrictions

9.1. Certain locations within South Africa may have shipping restrictions imposed by local authorities, such as remote areas or high-security zones. In such cases, we reserve the right to cancel or adjust your order and issue a refund if we are unable to deliver to the specified address.

1. Contact Us

10.1. If you have any questions or concerns regarding our shipping policy or your specific order, please contact our customer support team via [contact details].

Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or amendments.